EMS Exchange Room Integration (ERI) Interoperability Between EMS Products and Exchange
EMS Exchange Room Integration allows users to book rooms linked to an Exchange mailbox from native Exchange applications, such as Microsoft Outlook for PC or Mac, Outlook on the web, and Outlook Mobile. Exchange will push these native bookings and updates to EMS. Users can also book these rooms in EMS. Then, the associated Exchange room mailbox gets added to the meeting.
Actions Made to Bookings Created in Native Exchange Applications
|
Action in Native Exchange Application* |
Are updates to booking details and room availability reflected in EMS? |
|---|---|
|
Create booking |
Y |
|
Create with multiple rooms |
Y |
|
Create recurring event with one room |
Y |
|
Create recurring event with multiple rooms |
Y |
|
All day event |
Y (duration must be less than or equal to 24 hours) |
|
Edit Booking |
|
|
Update date and/or time |
Y |
|
Update location |
Y |
|
Update event description |
Y |
|
Cancel Booking |
|
|
Cancel or delete booking |
Y |
*Native Exchange applications include applications such as Microsoft Outlook for PC or Mac, Outlook on the web, and Outlook Mobile.
Modifications Made in EMS to Bookings that Were Created in Native Exchange Applications
Only the EMS Desktop Client, EMS Room Sign, and EMS Kiosk allow users to edit bookings created via native Exchange applications. EMS Web App, EMS for Outlook, and EMS Direct Spaces do not allow this due to no process template assigned to reservations when not created through EMS.
|
Modifications made in EMS products to meetings created in Native Exchange Applications* |
Is modification allowed? |
Are updates reflected in Exchange? |
Are updates reflected in other EMS products? |
|---|---|---|---|
|
EMS Desktop Client |
|||
|
Update date and/or time |
Y |
Y |
Y |
|
Update location |
Y |
Y |
Y |
|
Cancel |
Y |
Y |
Y |
|
Check in |
Y |
N |
Y |
|
End |
Y |
Y |
Y |
|
Add services |
Y |
N |
Y |
|
Cancel services |
Y |
N |
Y |
|
EMS Room Sign App |
|||
|
Cancel |
Y (if configured) |
Y |
Y |
|
Check in |
Y (if configured) |
Y |
Y |
|
Extend (single room booking) |
Y (if configured) |
Y |
Y |
|
Extend (multiple room booking) |
N | N/A | N/A |
|
Auto cancel |
Y (if configured) |
Y |
Y |
|
End (single room booking) |
Y (if configured) |
Y |
Y |
|
End (multiple room booking) |
N | N/A | N/A |
|
EMS Kiosk App |
|||
|
Cancel |
Y (if configured) |
Y |
Y |
|
End Now (single room booking) |
Y (if configured) |
Y |
Y |
|
End Now (multiple room booking) |
N | N/A | N/A |
|
Check in |
Y (if configured) |
Y |
Y |
*Native Exchange applications include applications such as Microsoft Outlook for PC or Mac, Outlook on the web, and Outlook Mobile.