Configure Comment Types

A comment is a text entry that explains or clarifies a reservation, a booking, a group, or a booking detail that is a service order. You can configure comment types, used to classify or categorize the different comments that are applicable for your organization’s business needs. For example, if your organization’s facilities are regularly scheduled for outside conferences, then comment types could include Event Directions, Admission Cost and Requirements, and Event Recap.

1. On the EMS menu bar, click Configuration > Other > Comment Types. 

   The Comment Types window opens.

   To view all comment types regardless of status, in the Show pane, select Inactive.

2. Click New. 

   The Comment Type dialog opens.  

3. Enter the information for the new comment type.

Field	Description
Comment Type	The name or classification for the comment type (30 characters maximum, including spaces).
Comments	The information that you enter here displays by default when you apply the comment, but you can edit or delete it.
Internal	Indicates that the comment type is internal to your organization. Used for internal reporting purposes only. The comment type is not printed on external documents such as confirmations and invoices, and it is not hidden in any area of your EMS application.
Print in Confirmation Footer	Select if the comment type is to be printed in the footer of reservation-level confirmations.
EMS Web App (Everyday User Application) Settings
Display to Everyday Users	Select if the comment is to be displayed in EMS Web App when it is attached to a reservation or booking.
Display Text	Provides an expanded description of the comment type in EMS Web App when users are browsing events.
Inactive	Leave blank to add the comment type as an active comment type. Select this option to inactivate the comment type.

4. Click OK.