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EMS Software, LLC

Configuring Comment Types

A comment is a text entry that explains or clarifies a reservation, a booking, a group, or a booking detail that is a service order. You can configure comment types, which you use to classify or categorize the different comments that are applicable for your organization’s business needs. For example, if your organization’s facilities are regularly scheduled for outside conferences, then applicable comment types could include Event Directions, Admission Cost and Requirements, Event Recap, and so on.

To configure comment types

1. On the EMS menu bar, click Configuration > Other > Comment Types. The Comment Types window opens. This window lists all the comment types that are currently configured in your EMS database and that have a status of Active.



Optionally, to view all comment types in your EMS database, regardless of status, under Show, click Inactive.

2. Click New. The Comment Type dialog box opens.  


3. Enter the information for the new comment type.



Comment Type

The name or classification for the comment type.

Note: The comment type can be a maximum of 30 characters, including spaces.


Free form text that is appropriate for the selected comment type.

Note: The information that you enter here is displayed by default when you apply the comment, but you can always edit it or delete it if needed.


Indicates that the comment type is internal to your organization.

Note: Used for internal reporting purposes only. The comment type is not printed on external documents such as confirmations and invoices, and it is not hidden in any area of your EMS application.

Print in Confirmation Footer

Select this option if the comment type is to be printed in the footer of reservation-level confirmations.

Virtual EMS Settings

Display on Web

Select this option if the comment is to be displayed in VEMS when it is attached to a reservation or booking.

Web Description

Provides an expanded description of the comment type in VEMS when users are browsing events.


Leave this option blank to add the comment type as an active comment type. Select this option to inactivate the comment type.

4. Click OK. The Comment Type dialog box closes. You return to the Comment Types window with the newly configured comment type automatically selected.