Whether your organization uses Microsoft Outlook or SMTP, you can always email a web user.
If your organization uses Microsoft Outlook, you can continue to use this email system to send emails to web users; otherwise, to email a web user using the SMTP option, your user account must have an email address
To email a web user
1. Search for the web user whom you are emailing. See “To search for a web user”.
2. On the Web Users window, make sure that the web user is selected in the lower pane, and then click More > Email.
Depending on how your system is configured, either a pre-addressed Outlook email form or a pre-addressed SMTP email form opens. The To field is populated with the email address that is defined for the web user, but you can edit this value if needed.
3. Complete and send the email as you normally would.