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EMS Software, LLC

Sending Confirmations

1. Open a reservation in the Navigator.

2. In the upper right corner of the Navigator, click Settings > Confirmation Settings. The Confirmation Settings dialog box opens.

Concept: Confirmations vs. Notifications: What's the Difference?

Confirmations
  • These are either sent out automatically after a booking is made in EMS Web App, or manually from the EMS desktop client.
  • They contain the date/time/resources for the booking that was created.
  • These usually go to end users so they know when their event is and if they owe any money.
Notifications
  • These are sent out automatically based on the filters on the notification rule:
  • There are five types of notification rules:

  • These are mostly sent out X days before a booking.  They are triggered when a change occurs on a booking, service order, and so forth within that range of days.