VPAT Accessibility Statement

Accruent is committed to ensuring that its enterprise products and services are accessible to people with disabilities.

We run VPAT audits on our products every 18 months and are constantly working towards making all our products fully compliant to W3C WAI’s Web Content Accessibility Guidelines 2.1, Level AA conformance. To report any issues or to request a VPAT on a product, contact the Accruent UX Team.

EMS Web App is run by Accruent. We want as many people as possible to be able to use EMS Web App.

To properly take advantage of EMS Web App, you should be able to:

  • change colors, contrast levels and fonts

  • zoom in up to 400% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the UI text more user friendly than before.

Limitations with EMS accessibility

Some parts of EMS Web App are not fully accessible:

• The pages don’t include a “skip to main content” link.

Feedback and contact information

If you need information about the accessibility of EMS or want to report accessibility problems, please contact the Accruent UX Team.

We try to respond within 5 business days.

Reporting accessibility problems with EMS

We’re always looking to improve the accessibility of EMS Web App. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Accruent UX Team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about EMS

Accruent is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

EMS Web App is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances listed below.

Cost analysis

The following accessibility issues currently exist in the EMS Web App:

  • missing alternative text

  • hidden elements in the tab order or placement of focus positions

  • at some points in the application, you can't access an element using the keyboard

  • you can't skip repeated content in the header

  • at some points in the application, if you resize the text it gets cut off on the screen

  • some elements don't meet the minimum color contract

  • some status messages can't be read by a screen reader

Currently, the gain from fixing these issues is not comparable to the cost that will be incurred. We will be re-visiting these tasks in the future.

Preparation of this accessibility statement

This statement was prepared on December 16, 2020.

EMS Web App was last tested on July 30, 2020. The test was carried out internally by accessibility-certified internal resources.

You can read the full accessibility test report by request.