Confirmations vs. Notifications—What's the Difference?

Confirmations

  • These are either sent out automatically after a booking is made in EMS Web App, or manually from the EMS desktop client.
  • They contain the date/time/resources for the booking that was created.
  • These usually go to end users so they know when their event is and if they owe any money.

Notifications 

  • These are sent out automatically based on the filters on the notification rule:
  • There are five types of notification rules:
    https://success.emssoftware.com/@api/deki/files/4172/DTCnotificationtypes.png?revision=1
  • These are mostly sent out X days before a booking.  They are triggered when a change occurs on a booking, service order, and so forth within that range of days.